EquiCare - Fixing the front door to Adult Social Care
In England, when adults face challenges with daily life - due to age, illness, or disability - they have a legal right to support from their local council. That support begins with a Care Act Assessment (mandated by the Care Act 2014).
But across West Yorkshire, the assessment system is struggling.
Councils are overwhelmed. Social workers are stretched thin. Assessments are manual, inconsistent, and slow. Vulnerable people - especially disabled adults, carers, ethnic minority communities, and those in deprived areas - are waiting months (sometimes over a year) just to be assessed. Too often, they fall through the cracks.
The result? Missed needs. Worsening health. Avoidable hospital admissions. Deepening health inequalities.
A Smarter, fairer way forward
EqualCare Assess is a secure, inclusive, AI-powered digital platform that transforms the Care Act assessment journey.
By automating routine steps like triage, eligibility checks, and information collection, EqualCare Assess reduces delays, improves efficiency, productivity and consistency, and ensures more equitable access to care—while keeping social workers firmly in control.
Key features of the platform include:
- AI-powered triage & eligibility checks
- Voice-to-text, multilingual and WCAG 2.2-AA compliant interface
- Human-in-the-loop workflows for professional oversight
- Real-time dashboards to monitor speed, equity, and outcomes
- GDPR-compliant, ISO 27001- certified infrastructure
This is not about replacing people with technology—it’s about removing the noise so professionals can focus on what really matters: delivering care.
What we're solving
- Long wait times and rising backlogs
- Inconsistent assessments and subjective outcomes
- Barriers for digitally excluded and non-English-speaking communities
- Heavy admin burden on frontline staff
- Widening health inequalities in West Yorkshire
What we're delivering
✅ Faster assessments
✅ Fairer outcomes, equity & inclusion
✅ More accessible for all
✅ Freed-up professionals
✅ Actionable insights for Councils
✅ Efficiency & productivity
✅ Attainment of strategic goals
Platform Overview (some key features among others)
- AI-Powered Triage & Eligibility Engine: Automatically screens incoming cases, prioritises urgent needs, and accelerates access to support.
- Multilingual, Voice-Enabled Access: Assessments via phone or web - in their preferred language, using speech or text—making the process accessible to all.
- Digital Equity Dashboards: Monitor assessment activity, wait times, and outcomes across different communities—helping to spot and address inequality in real time.
- Integration-Ready Architecture: Open APIs ensure seamless connection with existing council systems (case management, CRM, and reporting systems … etc).
- Smart Report Generator: Automatically drafts initial care plans and assessment summaries for professional review, saving valuable time and improving consistency.
- Human-in-the-Loop Oversight: Social workers retain full control and make all final decisions.
Let's fix this - together
EqualCare Assess isn’t just a digital platform. It’s a solution to a long-standing systemic challenge. Our objective is to help Councils clear backlogs, reach those most at risk, and provide faster, more equitable adult social care—without adding pressure to an already stretched workforce.
This is not another top-down product. It is being co-designed with service users, carers, and frontline professionals across West Yorkshire.
Let’s modernise the front door to adult social care—and make sure no one is left behind.
