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NIHR-FUNDED RESEARCH   EQUICARE™ — AI SAAS


Adult Social Care Assessment, transformed by AI


EquiCare™ is an AI platform built to help UK councils clear assessment backlogs, reach vulnerable communities, and deliver faster, fairer Care Act assessments — piloted at zero cost for the first five participating councils..

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THE CHALLENGE

UK social care providers are under immense pressure


Adult social care in England is in crisis. Manual processes, fragmented referral pathways, and paper-based audit trails make it nearly impossible to demonstrate CQC compliance, manage workforce capacity, or generate the operational reporting boards and commissioners need.

1.5M

Eligible adults currently without legally entitled support

12.8%

Annual workforce turnover in adult social care

39%

Of social workers planning to leave within five years

−1.6%

Per capita funding as demand continues to rise

Delays at the front door cause health deterioration, hospital bed-blocking, and costly crisis escalation — all preventable with earlier intervention. The front door to adult social care is broken. EquiCare™ is built to fix it.

WHAT EQUICARE DOES

An AI platform built around the entire assessment journey


EquiCare™ is designed to digitise, streamline, and intelligently support the adult social care assessment process — from first contact to outcome — while keeping qualified professionals fully in control at every step.

Care Act triage engine

Multilingual, multi-channel intake — voice, web form, or human-led — all routed through Care Act eligibility logic. Every outcome reviewed by a qualified professional.

Inclusive phone pathways

Calls auto-transcribed into structured, assessment-ready data. Equitable access for residents with language needs, digital exclusion, or cognitive impairments.

AI-assisted assessments

Mobile recording, digital scribes, and automated report drafting — mapping responses to Care Act statutory domains with draft summaries ready for professional review.

Safeguarding detection

Voice and sentiment analysis designed to detect distress, urgency, and risk in real time — auto-escalating high-priority cases so no vulnerable person is overlooked.

Signposting for ineligible cases

A curated directory of local community and voluntary services means every resident receives consistent, useful guidance — reducing repeat contacts and crisis escalation.

CQC-ready audit trails

Every interaction, decision, and outcome time-stamped and structured — designed for CQC inspections and regulatory accountability from day one.

Digital equity dashboards

Real-time data on wait times, outcomes, and access rates — giving councils the intelligence to allocate resources fairly and report to commissioners and ICBs.

Integration-ready architecture

Open APIs connect with existing case management and CRM systems. All data remains within UK-hosted, GDPR-compliant infrastructure.

TARGET OUTCOMES

From pilot evidence to national impact


EquiCare™ has been developed and tested in controlled conditions and is now ready for live deployment in real-world Council settings. Before scaling nationally, we are running a structured, NIHR-supported pilot programme — because we believe the best way to demonstrate value in public services is through evidence, not assertion.

The pilot is designed to collect rigorous, real-world data across participating Councils. That data will be assessed using health economics modelling methods to validate the following stretch targets — giving councils, commissioners, and policymakers a transparent, independently evaluable evidence base on which to make decisions.

 250+

Live assessments within BAU workflows per pilot

 <22%

Social worker intent-to-leave (from 39%)

 8–10%

Reduction in avoidable emergency admissions

 ~60%

Reduction in Care Act assessment backlogs

 100%

Triage decisions reviewed by qualified staff

These are stretch targets to be validated through pilot evidence. NIHR funding supports the evaluation framework — targets are not pre-validated by NIHR.

BUILT FOR REGULATED ENVIRONMENTS

Governance, compliance, and data protection — by design

EquiCare™ is architected for the specific regulatory demands of UK health and social care.

Human-in-the-loop model

Qualified professionals approve all AI-generated outputs. No automated decisions — ever.

Care Act 2014 alignment

Statutory assessment pathways mapped directly to legislative requirements.

CQC compliance readiness

Structured, auditable records designed to be generated as a matter of course — not as an afterthought.

UK GDPR & data residency

Built to NHS DSPT principles with consent-first data capture and encrypted storage. All data hosted exclusively in ISO 27001-certified UK infrastructure — guaranteed.

WCAG 2.2 AA accessibility

Compliant across all interfaces — voice, web, and phone pathways.

Equity by design

Multilingual access, phone transcription, and community dashboards are core features — not add-ons.

Co-designed with frontline professionals

Developed alongside service users, carers, and social workers to reflect real-world conditions and lived experience.

THE PILOT OFFER

Zero cost. Minimal commitment. Maximum evidence.

EquiCare™ is pilot-ready and actively seeking forward-thinking councils to participate in a free, no-obligation live pilot. Be among the first to generate real-world evidence and shape a platform built to scale nationally.

£0

Cost to Council.

  First five Councils only    


Free for the first five participating councils

Data collected across this initial cohort will be used to validate outcome targets through health economics modelling — making early participants genuine co-investigators in a nationally significant evidence base. Following the initial cohort, a modest contribution toward evaluation and deployment costs may apply.

What we need from you

Senior Responsible Owner — ~90 mins total

Operational Lead (ASC) — 2hrs setup + 1–2hrs/week

IG Lead — ~3–4 hrs, setup only

Cyber/Security Lead — ~2–3 hrs, setup only

5–10 volunteer practitioners — no backfill needed

Total internal commitment: under 12 hours.

 What you receive

No licence or setup fees during the pilot

No procurement contract required

No CMS integration needed

Full JGME support throughout

Final pilot report owned by your council

All data remains yours — you are the Data Controller

Clean exit supported — no lock-in

14-WEEK PILOT STRUCTURE

PHASE 1

Setup & assurance

Weeks 1 - 4

PHASE 2

Live pilot operation

Weeks 5 - 12

PHASE 3

Evaluation & close-out

Weeks 13 - 16

Why JGME built it

Built from insight, not assumption

JGME Consulting was founded to solve hard problems at the intersection of technology, public services, and social impact. We've worked inside and alongside the systems that adult social care depends on — and we've seen, first-hand, where the failures begin.

EquiCare™ was created because no existing product adequately addressed the most critical failure point in adult social care: the moment someone first asks for help, and is made to wait.

EquiCare™ is pilot-ready and actively seeking forward-thinking councils to participate in a free, no-obligation live pilot. Be among the first to generate real-world evidence and shape a platform built to scale nationally.

Ready to fix the front door to adult social care?

Whether you're a local authority managing growing backlogs, an Integrated Care Board seeking system-wide data insight, or a CQC-registered provider needing better audit infrastructure — EquiCare™ is built for you.


Request a demo    Contact us to learn more